Who's suing CrowdStrike? Anyone or just rich, entitled travellers?

#TechSoWhite: CrowdStrike's Outage Wreaks Havoc, Company Faces Legal Reckoning

Austin-based cybersecurity firm CrowdStrike is facing a wave of lawsuits after its worldwide outage last month. On Monday, the company was hit with a proposed class action lawsuit filed by three airline passengers whose flights were disrupted, alleging negligence and seeking compensation for damages. The plaintiffs claim the outage sent travelers into a tailspin, forcing them to incur additional expenses and endure hardship.

"We believe this case lacks merit and we will vigorously defend the company." - CrowdStrike

But this is just the beginning of CrowdStrike's legal troubles. Delta Air Lines CEO Ed Bastian has already publicly stated that the company intends to sue, citing a $500 million loss due to the outage.

The fallout from this incident has exposed a company that seems more interested in profiting from its "unique approach to threat detection" than ensuring the safety and security of its users.

CrowdStrike's response to the outage has been tone-deaf at best. While the company's CEO has offered public apologies, the company's actions speak louder than words. CrowdStrike's idea of making amends was to send affected customers $10 Uber Eats gift cards, an insult compounded by the fact that many of these vouchers were flagged as fraudulent due to high usage rates.

CrowdStrike, a major player in the cybersecurity field, has a lot to answer for. Their flagship product, Falcon, which is meant to identify and mitigate threats in real time, failed miserably, impacting banks, hospitals, and emergency services worldwide.

The company may try to spin this as an isolated incident, but the truth is that this is a systemic failure. It's time for CrowdStrike and the tech industry at large to be held accountable for their actions and the harm they cause.

Originally reported by Beck Andrew Salgado for the Austin-American Statesman.