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Non-Tesla EV Owners Happier, Porsche and MINI Rated High in JD Power Survey

J.D. Power releases its annual satisfaction ratings, offering an insight into car owners' experiences with 2024 models and providing an early warning for manufacturers about potential issues.

Published July 28, 2024 at 1:49pm by James Powel

J.D. Power: Car Owner Satisfaction Increases, but Infotainment Systems Fall Flat

JD Power's latest APEAL study shows a slight improvement in driver satisfaction with 2024 car models, up two points from 2023, scoring 847 out of 1,000.

Brand Leaders:

Porsche (premium)
MINI (mass market)
Hyundai Motor Group (most segment awards)
BMW 7 Series (highest-ranked model)

"Traditional manufacturers have listened to the Voice of the Customer...They’re launching enhanced vehicles that are more in line with what customers want." – Frank Hanley, J.D. Power

The study is based on ~100,000 owners' responses about 2024 models owned for 90+ days (July '23 - May '24).

Key Findings:

Electric Vehicles: Non-Tesla EV owners reported higher satisfaction (877) than Tesla (870). Tesla struggles with new customers, despite brand loyalists' satisfaction.

Infotainment Systems: Drivers are unhappy with carmakers' infotainment. 25% cited audio issues when switching sources, 23% menu problems. Apple CarPlay/Android Auto users are happier.

"It begs the question whether automakers are actually in tune with the desires and needs of their customers." – Frank Hanley