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AI to the Rescue: Fighting the Good Fight Against Poor Customer Service

The antiquated notion of "the customer is always right" is being replaced by a new reality: instant gratification. And let's be real, with record-high issues, it's about time. Recent surveys show a shocking 74% of customers experiencing problems with products and services [https://news.wpcarey.asu.edu/20230307-historic-national-customer-rage-survey], and this has resulted in a massive $3.7 trillion at risk worldwide due to crappy customer experiences [https://www.xminstitute.com/blog/trillion-sales-at-risk-2024/].

It's time to wake up, people! The numbers don't lie, and it's about time we demand better.

Forward-thinking companies are finally taking a stand, flipping the script on the old mindset that customer service is a burden. They're using tech to build badass customer bonds and create standout experiences. Hell yeah!

AI has been a real MVP, stepping up during the pandemic with 24/7 support [https://www.ibm.com/case-studies/city-of-austin-watson]. Since then, it's been killing it across industries, from banking to healthcare. But let's be clear: AI isn't replacing human interaction. It's enhancing it, taking the load off our hardworking, underpaid customer service agents.

AI is the catalyst for much-needed business transformation. By embracing its power, companies can elevate satisfaction, build kickass relationships, and prove that good customer service isn't a mythical concept.

So, let's get it together, people! It's time to welcome AI as our ally in the revolution for customer satisfaction.

Piccininni, a proud leader in the fight for better customer service, represents IBM's Global Salesforce Service Transformation practice, delivering dope transformations for clients.